OGD^® Reviews

This would be the second time using OGD- Spring broke the first time. They came out to replace it-(still working great) This time it was the motor & chain itself-17 years old (wear & tear) Darius came out -was checking everything out taking photos. He was very nice & polite / called when he was on the way. Walked us through programming through our phones and setting everything up for us. WE have been very pleased with OGD- highly recommended for sure. Thanks Darius- you did a great job!

Had a great experience with this company. They were very thorough with the inspection and communicated what my garage door needs were, in addition to providing me with options so I could make the best decision for my family and home. The technician, Cody Scarborough, was excellent and I am very satisfied with my experience overall.

David V - he was timely and very professional. Have some great insight into maintenance . Great experience.

David V great service

Tim was so helpful. He arrived on time and helped me fully understand what was going on with my garage before he began servicing. He also got the issue resolved in 30 minutes. Very polite, respectful, and resourceful. Thank you.

Great experience. Tech was very friendly, provided explanation of the problem, fixed it, and answered all my questions. Would recommend.

Great service once again! Jeff was very informative and thorough in his explanation and recommendations. Thank you!

Our technician, Darius, was prompt, courteous, and friendly. He fixed our issue in a timely manner and went above and beyond to make sure we were completely satisfied with the end result. Thank you, Darius and OGD!

The technician showed up on time and was very professional and knowledgeable. He got my garage door, working perfectly - outstanding job!

The technicians were prompt and worked well and were finished in the time indicated it would take. I requested an adjustment to the garage door and a technician came the next morning and did exactly what was needed.

The technician was very polite, proficient and provided an excellent explanation of challenges, necessary action and follow-up

Chad came out this morning service my garage door and fully explain all the small components of the garage door.Very professional I would highly recommend OGD to others. Who knows maybe their tech would be Chad 😗

OGD service was quick, efficient , knowledgeable and the techs were pleasant to work with.

The technician was courteous and went right to work, did troubleshooting, providing options for the repair, finishing the repair promptly. I would be glad to have him back if I needed additional service.

The technician was very thorough in his explanation of the problem and what needed to be done. He was also very knowledgeable and kind

The technician was prompt friendly very professional and a veteran. The work was done in a timely manner and no pressure for what I wanted done.

Darius was awesome. He explained everything well and was very personable! You can tell he is passionate about his job.

Everyone was friendly and fast. My technician was a super nice guy and did the job well.

I called this company this morning. I had a technician named Joshua Hill. Joshua was very professional and knowledgeable about the doors.. he had excellent customer service and cleaned up well. I would use this company again and refer to other people.

Talk about above and beyond. They don’t tell you how complicated and difficult this job is. And when you think about it, you’re not thinking of having to do this entire job with a complete mess of a garage. Nevertheless that’s what they did. They got the job done in record time. They came out same day. Arrived early (with permission) and got the entire job done within the time it took me to cook dinner. All while stay completely professional.

I already answered the text but here it is my comments, again: 5!! Darius has EXCELLENT customer service!! He is an asset to your company. You are fortunate to have such a fine, capable young man in your employ. He went above and beyond, even waiting to depart until I pulled the car back into the garage to make sure the garage door operated correctly. I will highly recommend OGD to all our friends and neighbors! In this day and age, it is such a pleasant surprise to have such outstanding customer service! Congratulations to OGD on having such a fine technician as Darius!

As far as their response and that the tech was very polite, I was very pleased.

One spring broke and I called for service. The spring that broke was replaced three years ago, by them, and because the technician, then, didn’t document which spring broke, OGD, refused to honor the warranty.

That was $310 I didn’t feel that I should have had to pay, but did because I needed the door fixed. They do good work, but their honoring of their warranty is not the best.

Bryan did an excellent job repairing my garage door! He was quick, knowledgeable and friendly and even recommended a more economical key pad than he could provide. He also gave me a discount on a higher priced 2 spring option since he didn't have the appropriate single spring on his truck. It was obvious from the first interaction that this company takes customer satisfaction seriously. I called at 9:30 and he was here before noon even though the quoted arrival time was 12-2. Everything was very professional. They texted me with my appointment time and then again when he was on his way and emailed me a receipt. I couldn't have asked for a better experience and will definitely recommend them to others. If I need their services again, I'm asking for Bryan!

Cody was knowledgeable and informative. He thoroughly explained the options and pricing. He installed the door on the same day, he even paired it with our other lift master door opener. Very satisfied with the service provided!

Very pleased

I called OGD for a service call. They arrived at my house 20 minutes later at most. Darius was professional, polite, courteous, and explained the problem at hand with various solutions. He had everything needed with him to fix the door. Within an hour of calling my door was fixed and at a reasonable price.

We had an unexpected break in the spring on Garage door. Robert was at our home within an hour. (As predicted by Robert in November). He was courteous understanding and forthright about what our options were and he had our garage door functioning again within an hour. thank you for having such wonderful technicians available, Robert is a credit to your company!

A very personable, professional and knowledgeable service representative. Explained everything before starting and did an excellent job. Very satisfied.

Brendon was outstanding. He explained what he was doing and then made sure I was happy with the work he did. If and when we need service on our garage door, I would want him to again be the technician to service us. Great job, Brendon!

OGD was a pleasure to work with from the very first phone call. They answered all my questions and were able to send a tech the same day. Super friendly! Chris was our tech and kept us informed of his arrival time so we were prepared. Upon arrival, he quickly diagnosed the issue and gave us a fair price with no attempt to up sell us. Chris had our home garage door spring replacement and guide wheels swapped out in about an hour. Knowledgeable friendly service, and a job done well. Thanks OGD