Todd Wells was our technician, and he was very knowledgeable, professional, and provided us several options. Our spring broke the night before and we called the next morning and got an appointment for that afternoon. He was right on time and kept us updated. We will call him back the next time we need our doors serviced.
Tucker was our technician. He was outstanding. We called on Saturday, the person answering the phone was extremely friendly and helpful, they scheduled a service visit for the very next day. He was immediately able to ascertain that the cable had jumped off the roller on the right side. After repairing, he made some adjustments to the motor to avoid strain and further damage. He also was very polite and professional about how messy our garage was, as he had very little room to do his work. Would recommend to a friend.
I had a broken spring on my garage door and despite being late on Friday afternoon they were able to send a technician out to service my door. Mr Todd Wells showed and was able to see what the issue was. We discussed all the options and recommendations and decided on the best course was to replace both springs and rollers. Todd said the job would take about two hours and that he had all the parts to do it right then and there. It actually only took him an hour to finish the job. Todd did an excellent job and was very professional and friendly. If you need work in the Palestine/east Texas done I highly recommend Overhead Garage Door and Mr Todd Wells!
Andrew was true professional! Now only did he repair the garage door, he also was very patient in explaining what he was doing. He educated me in the basics and I feel confident that I can do my part to preserve the work he did. If I need another repair in the future, I am going to request that Andrew be my technician!! Highly recommend!!
I woke up this morning to find that my garage door would not open. I called OGD and explained that I could not get my car out of the garage and needed service as soon as possible. They advised me that they were sending Zachery Rainer to do the repair work. Zachery was very courteous and explained what had happened and how my garage door actually worked. Zachery is a very personable young man and I appreciated the way he did the job and feel that he is an asset to your company. I would be more than happy to have Zach come out to do service on my door at any time.
Steven Walker was the technician to came to my home. He was courteous efficient and really knowledgeable about what he was doing. I was also impressed by the fact that he was on time and I didn't feel like I was being overcharged for the services. Overall great experience with this company
My experience today with Overhead Garage Door and the service technician that came out to our home, Zach Rainer, was top-notch to say the least. Mr. Rainer was polite, punctual, professional and incredibly thorough. He walked me through the complete repair process of our garage door and even explained all the ins and outs of it's functionality and broke down in layman's terms how it all works. The door was literally about to collapse before he came and repaired it, and how it operates now compared to how it used to is night and day. Our garage door is smoother, quieter and most importantly fixed, and fixed correctly. I would highly recommend Zach Rainer and the team at OGD for any issues that you may have concerning your garage door. Five stars aren't enough. Thanks again Zach and OGD, my family will keep you in mind if we ever need any more repairs or service. God Bless you!
OGD has been outstanding in the service of our garage door repair items. They have been very responsive, professional, with excellent follow up and follow through on repair needs. All of their personnel have met the service standards that I cite. I will give a shout out to Chris and Gabriel for going above and beyond in their service. Preston and Willie Johnson
Russell Field did an excellent job replacing both broken garage door openers. He went above and beyond when it came to customer service. He changed springs, tightened hinges, lubed the tracks, replaced hardware.. all at no additional costs. My garage doors work like brand new. Highly recommend!
Called to schedule later in the week figuring nothing would be available and was offered an appointment today. Wow! The technician, Joshua Spence, was able to diagnose the issue quickly and took care of the opener within an hour. Polite, courteous and knowledgeable. The fee was very reasonable.
Had busted my garage door tension spring Saturday night. Called OGD Sunday morning and they sent a Superb tech, (Tucker,) to my house by Noon. Performed the repair within 2 hours and everything (all costs) were discussed and agreed upon upfront. Outstanding quality of work and professionalism from Tucker. This is an honest business with the quality of work that everyone looks for. Search no further....
Super fast service. When I accidentally hit my garage door, they said they could come out within two hours. They were prompt. Friendly and helpful. David V. Showed me what was wrong and how to keep my garage working in the best condition. He really helped me in a bind. I highly recommend.
Needed a new garage door opener replaced and OGD answered the phone and quickly scheduled for replacement. The technician was courteous and professional. However, the new opener was extremely loud and the belt became loose. The technician quickly returned and repaired the belt. The motor was still too loud and a second technician, James McDonald, came and replaced the factory defective new motor and replaced it with a very quiet new motor. I am very pleased with their service and attention to get it right. Such diligence is rare.
Overhead Garage Door (OGD) was both quick to respond to my inquiry and schedule a tech to come out to diagnose the problem I was having with my garage door. Bryan from OGD was on time, walked me through the available options and pricing and was very thorough in the installation. Bryan put me at ease and I had full confidence that he would get everything back up and running smoothly which he did. I highly recommend OGD and would hire them again if needed in the future.
I couldn't open my garage door on Saturday. A couple broken hinges. I called OGD to repair and set up an appointment for Monday (Columbus Day holiday) between 8 and 10 a.m. Jim McDonald showed up about 8:15. Got the job done and gone within an hour. Impressive. Definitely would call again if I needed them.