Very happy with OGD. The Technician Bryan was Prompt, Polite, and Professional. Upon initial inspection, he offered insight as to where my problem initialized from and made the necessary adjustments as well as repairing my main problem. I would highly recommend as well as rely on them for all other future needs.
I called after hours when we arrived home to find out our garage door was broken. A representative called me back within 10 mins and let me know someone would be out the next day.
Very pleased with work performed. Cayden (tech) was very knowledgeable and noticed the issues with our garage door right away.
I had a great experience. My garage door came down on the very back of my SUV & damaged the metal support on the door. My options were to repair the door (with no guarantee) or replace it, which was over 4 times as much. I had it repaired, and it's pretty much as good as new... so thankful the man explained the options I had and that he repaired it so well for me.
We called for an appointment at 12 and someone was at our house by 2. Rudy quickly assessed our garage door, which was VERY messed up and gave us an estimate to fix it and immediately began working. We were desperate to not have to buy a brand new door and Rudy worked MAGIC to fix our current door. It was the hottest part of the day and he never complained and worked tirelessly until it was done! He was able to fix our VERY messed up door and when he finished he was so proud and we were beyond impressed with his services!
I have had many positive experiences with OGD. I had a new Lift Master installed last fall and a new garage door in June. My garage door needed an adjustment and Robert came by today. Robert is very knowledgeable, courteous and professional. He even offered to install a light bulb for me! I am delighted to recommend OGD to anyone requiring a new system. They are there when you need them!
David V. seems like he was born to this. He was able to diagnose the issue quickly, spot issues with a previous job that had been done on our other door, made solid recommendations that will help save us money long-term, and most importantly, made us feel confident in his ability to deliver a quality solution. Would highly recommend.
Wow, great customer service is alive and well at Plano Overhead Garage Door!! We had an overhead coil snap (house is only 5 years old 🙁 and so we called the company and got a friendly live voice, and they were able to get us schedule the very next morning and were trying to do same day but it was late. Paul, their tech, showed up promptly at 8am and gave us some choices and got right to work. He was not only professional, proficient, but kind and had a wonderful demeanor. We could not be more pleased with the work quality and service provided. JFYI - I had reached out to the company who installed the door and still haven't heard back.
Amanda & Andrew
I called and within 2 hours or less i had someone here. Riley explained and showed me what was wrong with the opener, gave me a price and job was done promptly. He showed me everything was working properly. Definitely will call again in the future..thanks Riley for letting Black Beauty out of jail.. 😂😆