Reviews

LGRV Digi-Photo Avatar
LGRV Digi-Photo
10/26/2021 - Google

I recommend Russell field for any problem you have with your garage door. he is very knowledgeable with all type of garage doors issues and brands.

RUSSELL THANK YOU FOR THE GREAT JOB

Shelly Hullum Avatar
Shelly Hullum
10/26/2021 - Google

Josh did an amazing job. He explained everything to me where I could understand what he was going to do. Awesome job.

Kim Nicholas Avatar
Kim Nicholas
10/26/2021 - Google

Todd Wells was our technician, and he was very knowledgeable, professional, and provided us several options. Our spring broke the night before and we called the next morning and got an appointment for that afternoon. He was right on time and kept us updated. We will call him back the next time we need our doors serviced.

Dan Maucieri Avatar
Dan Maucieri
10/25/2021 - Google

Todd was awesome. On the job within an hour of the call. Professional and well trained , he quickly fixed the problems at a reasonable price. My new garage door repair company.

Kevin E Avatar
Kevin E
10/25/2021 - Google

Tucker was our technician. He was outstanding. We called on Saturday, the person answering the phone was extremely friendly and helpful, they scheduled a service visit for the very next day. He was immediately able to ascertain that the cable had jumped off the roller on the right side. After repairing, he made some adjustments to the motor to avoid strain and further damage. He also was very polite and professional about how messy our garage was, as he had very little room to do his work. Would recommend to a friend.

Paul Brasfield Avatar
Paul Brasfield
10/23/2021 - Google

I had a broken spring on my garage door and despite being late on Friday afternoon they were able to send a technician out to service my door. Mr Todd Wells showed and was able to see what the issue was. We discussed all the options and recommendations and decided on the best course was to replace both springs and rollers. Todd said the job would take about two hours and that he had all the parts to do it right then and there. It actually only took him an hour to finish the job. Todd did an excellent job and was very professional and friendly. If you need work in the Palestine/east Texas done I highly recommend Overhead Garage Door and Mr Todd Wells!

Shannon Hayes Avatar
Shannon Hayes
10/22/2021 - Google

Andrew was true professional! Now only did he repair the garage door, he also was very patient in explaining what he was doing. He educated me in the basics and I feel confident that I can do my part to preserve the work he did. If I need another repair in the future, I am going to request that Andrew be my technician!! Highly recommend!!

Teresa Tarver Avatar
Teresa Tarver
10/21/2021 - Google

Mr. Ted Perdue was AMAZING!!! Very professional…super nice and knows what he is doing. He walked me through what I need to do better regarding my garage door. OGD has a GEM 💎

Ruth Hogan Avatar
Ruth Hogan
10/21/2021 - Google

I woke up this morning to find that my garage door would not open. I called OGD and explained that I could not get my car out of the garage and needed service as soon as possible. They advised me that they were sending Zachery Rainer to do the repair work. Zachery was very courteous and explained what had happened and how my garage door actually worked. Zachery is a very personable young man and I appreciated the way he did the job and feel that he is an asset to your company. I would be more than happy to have Zach come out to do service on my door at any time.

ned ramage Avatar
ned ramage
10/21/2021 - Google

The tech from OGD was right on time. He explained everything very clearly. The work was quick and the pricing quite fair. I'd recommend this company to anyone who needs garage service or install.

Thanks OGD!

Dusty Wade Avatar
Dusty Wade
10/20/2021 - Google

Would recommend these guys!! Excellent service...called today and fixed today!! Less than an hour!! Very respectful!!

Rayonda Sloan Avatar
Rayonda Sloan
10/20/2021 - Google

Steven Walker was the technician to came to my home. He was courteous efficient and really knowledgeable about what he was doing. I was also impressed by the fact that he was on time and I didn't feel like I was being overcharged for the services. Overall great experience with this company

Gerry Barnett Avatar
Gerry Barnett
10/19/2021 - Google

Adam worked patiently to resolve my garage door issues. I feel confident he has extend the life of the motor through his efforts. He is patient and professional in his work.

Jason Petock Avatar
Jason Petock
10/19/2021 - Google

My experience today with Overhead Garage Door and the service technician that came out to our home, Zach Rainer, was top-notch to say the least. Mr. Rainer was polite, punctual, professional and incredibly thorough. He walked me through the complete repair process of our garage door and even explained all the ins and outs of it's functionality and broke down in layman's terms how it all works. The door was literally about to collapse before he came and repaired it, and how it operates now compared to how it used to is night and day. Our garage door is smoother, quieter and most importantly fixed, and fixed correctly. I would highly recommend Zach Rainer and the team at OGD for any issues that you may have concerning your garage door. Five stars aren't enough. Thanks again Zach and OGD, my family will keep you in mind if we ever need any more repairs or service. God Bless you!

Preston Johnson Jr. Avatar
Preston Johnson Jr.
10/19/2021 - Google

OGD has been outstanding in the service of our garage door repair items. They have been very responsive, professional, with excellent follow up and follow through on repair needs. All of their personnel have met the service standards that I cite. I will give a shout out to Chris and Gabriel for going above and beyond in their service. Preston and Willie Johnson

Anita Pitt Avatar
Anita Pitt
10/19/2021 - Google

Braden was very nice, respectful and knowledgeable! He went the extra mile for service so we highly recommend OGD and Braden!!!

Mike B Avatar
Mike B
10/19/2021 - Google

Russell Field did an excellent job replacing both broken garage door openers. He went above and beyond when it came to customer service. He changed springs, tightened hinges, lubed the tracks, replaced hardware.. all at no additional costs. My garage doors work like brand new. Highly recommend!

John Schmitz Avatar
John Schmitz
10/19/2021 - Google

Joshua was very knowledgeable and friendly. Did the job quick and explained what he was doing. Excellent work.

Toyia Daniels Avatar
Toyia Daniels
10/19/2021 - Google

Scott from the Birmingham area is AWESOME!!! He was very nice and was always on time. He explained everything to me to make sure I understood everything. I would recommend OGD to everyone. Thanks for such a great experience.

Mark Hutson Avatar
Mark Hutson
10/19/2021 - Google

Called to schedule later in the week figuring nothing would be available and was offered an appointment today. Wow! The technician, Joshua Spence, was able to diagnose the issue quickly and took care of the opener within an hour. Polite, courteous and knowledgeable. The fee was very reasonable.

Scotterz Modelz Avatar
Scotterz Modelz
10/17/2021 - Google

Had busted my garage door tension spring Saturday night. Called OGD Sunday morning and they sent a Superb tech, (Tucker,) to my house by Noon. Performed the repair within 2 hours and everything (all costs) were discussed and agreed upon upfront. Outstanding quality of work and professionalism from Tucker. This is an honest business with the quality of work that everyone looks for. Search no further....

Gary Mattison Avatar
Gary Mattison
10/16/2021 - Google

An amazing job! I called at 7am on a Saturday morning; Arthur the technician was here by noon and the repair was completed in less than an hour!!!

Tina Marie Avatar
Tina Marie
10/16/2021 - Google

Rob did an excellent job fixing my garage door issues….absolutely recommend this company…very quick to respond, same day service and very organized

Cathy Pennington Avatar
Cathy Pennington
10/15/2021 - Google

Arthur did a great job . Patient and explained .

Adeola Williams Avatar
Adeola Williams
10/15/2021 - Google

Super fast service. When I accidentally hit my garage door, they said they could come out within two hours. They were prompt. Friendly and helpful. David V. Showed me what was wrong and how to keep my garage working in the best condition. He really helped me in a bind. I highly recommend.

George Corbitt Avatar
George Corbitt
10/15/2021 - Google

Needed a new garage door opener replaced and OGD answered the phone and quickly scheduled for replacement. The technician was courteous and professional. However, the new opener was extremely loud and the belt became loose. The technician quickly returned and repaired the belt. The motor was still too loud and a second technician, James McDonald, came and replaced the factory defective new motor and replaced it with a very quiet new motor. I am very pleased with their service and attention to get it right. Such diligence is rare.

Robert Mouton Avatar
Robert Mouton
10/14/2021 - Google

Russell Field came and swapped out my springs.
He did a great job was very informative about the process. Service was great will definitely call in for future work.

Mike Zarin Avatar
Mike Zarin
10/14/2021 - Google

Overhead Garage Door (OGD) was both quick to respond to my inquiry and schedule a tech to come out to diagnose the problem I was having with my garage door. Bryan from OGD was on time, walked me through the available options and pricing and was very thorough in the installation. Bryan put me at ease and I had full confidence that he would get everything back up and running smoothly which he did. I highly recommend OGD and would hire them again if needed in the future.

Willa Tennant Avatar
Willa Tennant
10/14/2021 - Google

OGD answered my off hours call, and had a repairman at my home in less than an hour!!Robert was very professional and pleasant.He explained every detail.

Iowa Joe Avatar
Iowa Joe
10/14/2021 - Google

I couldn't open my garage door on Saturday. A couple broken hinges. I called OGD to repair and set up an appointment for Monday (Columbus Day holiday) between 8 and 10 a.m. Jim McDonald showed up about 8:15. Got the job done and gone within an hour. Impressive. Definitely would call again if I needed them.

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